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French speaking Customer Support - to be based in Ireland

Job Description

Our client a leading provider of B2B and B2C services to the online gaming and sports betting markets is looking to hire a French speaking Customer Support agent to join their Dublin based offices.


Main Duties And Responsibilities


  • Provide excellent levels of customer service to the clients customers via a variety of media channels (e.g. chat, phone, email)
  • Provide first call resolution and take ownership on all customer queries
  • Handling wide variety of player & account queries within agreed service levels
  • Enter customer details and other information in an accurate and efficient manner to the relevant systems
  • Take ownership of any problems or requests from customers and ensure that they are addressed directly or escalated to the appropriate channel
  • Communicating with customers keeping them well informed about the company products, services & promotions
  • To drive customer satisfaction levels to a world class standard
  • Increase and drive revenue through outbound sales campaigns (no cold calling)
  • Support other areas in accordance with business needs


Skills and Experience


  • Fluency in English, French                           
  • A strong Interpersonal & Communication Skills both oral & written                                          
  • Must be PC literate – proficient MS Applications                                              
  • Proven experience in customer service                                
  • Background in betting industry, call centre or online services                      
  • Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives
  • Ability to develop relationships & rapport with people                  
  • Demonstrate a Can do Attitude by showing enthusiasm, energy and inner motivational to do things better, self starter, takes action to achieves goals beyond what is required 
  • Sales or telesales experience




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