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French Speaking First level Support

Job Description

What are we looking for?

French speakers is who we are after with 3-4 years previous experience in a customer service based job for this First level support job, it’s based in Krakow, Poland. If you’ve got what it takes, then send us your CV in English today.

What will you do in this job?

Your day to day activities will fall under headings such as delivering technical expertise to the help desk teams, user follow up, managing smaller help desk problems, following up end users, providing software, hardware and network problem diagnosis and solution via telephone to customers etc. All the while endeavouring to deliver a good standard of IT support.  

Who will you be working for?

Our client is a business solutions provider based in Krakow and is gradually expanding in the EU. With employing over 500 people and winning awards based on their good service, they are currently looking for German speaking quality specialists to aid them in their expansion. Our client prides themselves and is well known for encouraging their employees to grow, supporting innovation and restricting their employees to a rigid job description.

Who are we looking for?

For this first level support job we are looking for an English speaker with near native French, with around 3-4 years’ experience in the IT support, Customer Service industry. That you have good problem solving skills and can articulate them through English and French. You have experience and are comfortable with the use of a number of Windows operating systems.

You have excellent communication skills, both written and verbal, know your way around MSOffice you are customer focussed and can work well alone and in a team.

To help with this first level support job you should have ITIL knowledge of V2 or V3 and it would be ideal if you had MCP/MSCE/MSCA or HDI CSS.

Where would you be working?

This German speaking job is based in Krakow Poland. It’s capital city that is well known for its friendly atmosphere, excellent public service, its beauty, and outdoor activities. After a hard day of working in first level support, Krakow has all you need to unwind and get ready for the next action packed day.

Interview & Salary

For this First Level support job there is no need to fly over for the interview as it can take place over the phone. If successful you will then be asked to sit a technical and language evaluation.

If you happen to live in Krakow, the interview process is a little different, there will be a face-to-face interview and you will also sit a technical and language evaluation, all on the same day. The salary will be confirmed in the interview process

Here at Careertrotter we love finding you a job that you will love, and what’s not to love about these benefits our client offers its employees, for example a multisport card that gives you free entrance into gyms and pools, lunch vouchers for those who have 9 hour shifts, a transportation allowance (may vary), sport days, language courses and more

If you answered yes to the above more than once then we want to hear from you especially if you speak French and want this First Level Support job.



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