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French Speaking Retentions

Job Description

French Speaking Retentions

Belfast, Northern Ireland

£17,000 basic, ote £25,000 + relocation

Our Client is one of the world’s best-known technology and software companies. We are seeking highly-motivated individuals to join our Business Retention team. As a member of this team, you will be the voice of brand - reaching out to customers, fostering a positive and collaborative experience to help them learn about, engage with, and realize the benefits of our Client’s products. You will hold business conversations with customers to understand their challenges, overcome issues & guide them through troubleshooting to ensure their business gets the full value from our subscriptions. 

By applying best-in-class sales & service skills, you will identify requirements and help our Client grow business relationships with companies across all industries and verticals. 

Have you got what we’re looking for 

Sales Skills:

Service & Sales Oriented – desire to develop skills 
Achievement and success-driven personality, motivated by performance rewards for exceeding sales & customer service goals 
Proficient in actively engaging with customers preferred 
An empathetic approach to problem solving and excellent communication skills 
Effective in scoping customer problems and needs and identifying new opportunities 

Soft Skills 

Ability to communicate fluently in English & French 
Strong cultural awareness for selling market 
Strong interpersonal communication skills – both verbal & written (including typing skills) 
Understanding of using applications 

Business Skills 

Proficient technical skills and ability to troubleshoot issues with a customer 
Ability to build rapport 
Awareness of MS products, solutions and primary competitors 
Ability to identify key decision makers 
Ability to ask probing questions & basic objection handling 

Everyday you’ll make a difference to our Client’s customers: 

Engage with customers across industries, company sizes and types to determine their needs and identify opportunities to fulfil their requirements with leading cloud technologies. 
Proactively assist customers with subscription set up challenges, dunning issues or next best action campaigns. 
Highlight potential pain points to customer base, help them address the issue before they even know they have an issue, guide them through troubleshooting steps to ensure their business gets the full value from our subscriptions 
Be the voice of the Client for many customers, deliver a strong first impression through proactive calls and engagements and set the foundation for long customer relationship. 
Meet and exceed daily, weekly, monthly, and quarterly targets including Reach Rate, Resolve Rate and customer satisfaction-based targets. 
Work in a fast-paced, collaborative, and dynamic environment & effectively help foster & grow the customer base through positive, pro-active engagement 
Demonstrate a passion for customers and prospects to deliver a world-class customer engagement experience. 

Comprehensive (full time/paid) training will be provided at the commencement of employment. This will include: 

Product and Solution Training 
Executive Conversation Training 
Solution Selling Techniques 
Industry Training 
Competitive Selling Skills 
Sales Acceleration Training 

Hours: Monday-Friday, business hours 

Ref: sm7678686belf


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