French speaking Technical Support

Job Description

Supporting a global brand - you will be a member of the Technical Support team with plenty of potential to develop your career.We are looking to recruit talent for our English and Multilingual teams.

Your Responsibilities:

• Support business customers
• Gather information, troubleshoot and resolve issues of all types
• You should have a strong customer service background
• You should also have a passion for customer satisfaction
• You should possess exception attention to detail
• You must have strong communication skills by phone or e-mail
• You should enjoy working in a fun team environment and be able to meet and exceed personal targets

Our Requirements:

• A working knowledge of DNS
• Familiarity with Google Apps is an advantage
• Experience with Windows desktop and server
• Experience of Networks
• Troubleshooting experience
• An understanding of Webmail
• Previous experience of customer facing technical support would be a distinct advantage
• Fluency in both French and English (both written and oral)

We Would Like:

• Excellent time management with the skills and ability to prioritise workloads
• Self-motivated with a high level of initiative and attention to detail
• A team player with excellent interpersonal skills
• Committed to continuous development
• Quality focused

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