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French-speaking Technical Support Expert for Online Marketing Platform in Lisbon

Job Description

Your activities as a French-speaking Technical Support Expert for Online Marketing Platform Lisbon 

Are you passionate about online marketing and new technologies? Would you like to join one of the leading tech companies? Our client is the 1 in online marketing with current annual revenue of more than 100 billion US dollars you will support our client as an Implementation Specialist, providing professional and exceptional
support to their clients in an innovative and fast-paced environment. 

Our client

With over 40 years of experience connecting brands with their customers, our client has become the most trusted provider of omnichannel customer solutions. With a team of more than 12,000 employees, of 97 different nationalities, they provide services in 35 languages. Our client has been considered the best company to work for in Portugal nine times by the Great Place to Work Institute and won the "Attraction of Young Talent" award in 2019.

The job
You will be part of a team of top-class Technical Support Experts You will receive enquiries via a ticketing system and resolve them using your expert technical knowledge of the online marketing platform.
 
The divisions
As a Technical Support Expert, you will be working with one of the products below
  • Search Ads 360
  • Display Video 360
  • Campaign Manager
  • Authorized Buyers
  • Studio

The activities

Part of your daily activities will be

  • Resolving technical enquiries and troubleshooting of the online marketing platform in a B 2 B environment
  • Using judgement in defining solutions to clients and adapt existing processes and methods to craft alternative solutions
  • Using basic coding and debugging skills for problem analysis
  • Understand the business goals of the clients and support them through a chat system providing solutions in a timely fashion
  • Achieve strong customer satisfaction with a focus on quality and results

Procedure and compensation of the training
The training has a duration of 8 hours per day and the starting times may vary between 08 00 h and 09 00 h During the training you will receive an insight into your future work field which will include

During the training, you will receive an insight into your future work field which will include

  • Integration into the team
  • Training for new computer software programs
  • Comprehensive product training about products and services of the client
  • Customer and technical support management training for telephone, email and ( contact
  • On the job training and independent implementation of training content

Working hours

You will be working 40 hours per week from Monday to Friday, with an 8-hour shift with availability between 8:00h and 17:00h.

Key Responsibilities: 

  • Resolving technical enquiries and troubleshooting of the online marketing platform in a B 2 B environment
  • Using judgement in defining solutions to clients and adapt existing processes and methods to craft alternative solutions
  • Using basic coding and debugging skills for problem analysis
  • Understand the business goals of the clients and support them through a chat system providing solutions in a timely fashion
  • Achieve strong customer satisfaction with a focus on quality and results

Key Skills and Experience: 

  • Serviced language at least C1 level, good English at least B2 level
  • Experience or interest in online advertising or ad product experience
  • Troubleshooting skills
  • Technologically capable to quickly learn customer service software applications and process customer implementations that do not necessarily follow a standard template/process
  • Experience working in a B2B environment
  • Strong communication, customer service, relationship management and support skills

The offer:

  • Accommodation in a room in our client's apartment
  • Reimbursement of the initial flight costs
  • Free annual flight to the country of origin
  • Private health insurance
  • Free Portuguese lessons, water sports, gentle trekking and much more
  • An international career in a multicultural environment
  • Opportunity to cooperate with leaders in various industries
  • Intensive training and familiarization phase
  • Many opportunities for growth and development within our organization
  • SIGNING BONUS 2000 euros
  • Start: 22 November

In addition, this is an excellent opportunity to advance your career and work for a multinational company, developing solid experience and skills, while representing one of the world's leading brands. You would be part of a company that promotes diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our family of more than 12,000 people of 97 nationalities.

Ref: TPTSENM

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