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What will your position be?
The Trainer is responsible for developing an onsite training function that will support and drive performance improvement. This person is also responsible for ensuring that our Agent and Team Leader population are trained to highest standard in sales, customer service and (where appropriate) management. Based on training needs analysis, develop effective material and efficient training plans that will drive performance across French market KPIs.
- Support the development and customer operations training function;
- Understand the training needs of the operation;
- Plan, prioritize & schedule all training requirements;
- Create new and develop existing training material;
- Assist Supervisors and Managers with the transition of new recruits onto the floor;
- Ensure training standards of excellence;
- Develop coaching skills across the operation.
Who are we looking for?
- Native French speakers (mandatory);
- Fluency in English (mandatory);
- Fluency in Portuguese (preferable);
- Training experience, preferably in training Contact Center teams;
- Previous experience in tourism (preferable);
- Learning and analytical skills;
- Good Excel and Power Point skills.
- Excellent work opportunity in a leading multinational;
- Stable work and career progression;
- Free organized sport activities and events;
- Relocation and integration program for foreign applicants: http://www.youtube.com/watch?v=Cdg8dv3pVpI
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