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The client is a worldwide leader in customer experience management, with around 4,000 employees covering 50 countries, in 25 different languages. This company has been named continuously as one of the best companies to work for in Portugal. The company offers free subsidized shared accommodation, meaning that there are no rent costs, which boosts the value of the already generous salary, offering a high standard of living in beautiful Lisbon.
Your role will involve working as a team leader for a team of 15 Customer Service Representatives. You will be responsible for this team’s success and continuous improvement. This role will increase you managerial and leadership skills while allowing you to gain international experience in the beautiful location of Lisbon! Some of your daily tasks will include:
- Ensuring the accomplishment of internal objectives
- Motivating your team, and managing them on a day to day basis.
- Leading a team of market analysts, monitoring their productivity and quality KPI's according to project strategies.
- Preparing training materials that contribute to the development of the team
- Preparing analysis and reports regarding collected data
- Liaising with other departments, you will help ensure the success of your team
- Fluency in both written and spoken French
- Previous experience in managing a Contact Centre or Customer Service team
- Previous experience in marketing or digital marketing would be a bonus!
- Excellent communication skills with the ability to take the lead, motivate and inspire your team
- Ability to make decisions and work well under pressure
- Outgoing, confident individual who is ready to take the lead and make a big impact
- Variety of different bonuses available
- Subsidised lunches
- Free water sports and social activities
- Subsidised language courses
- Annual return airline ticket home
- Highly discounted company owned accommodation available
- Airport pickup
- Refund of initial flight to Portugal
- Relocation support available from both out client and the Delegate team
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