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French Technical Support Advisor

Job Description

French Technical Support Advisor 

Our client is open-minded, sociable and proactive people who are business orientated and have a keen interest in IT. You will be given the opportunity to forge a career in an international and continuously growing company based in the centre of sunny Barcelona. The partners that they work with are world famous brands from the worlds of IT and technology, digital marketing, online advertising and social media.

 

Why move to Barcelona?

Barcelona is a beautiful city and is the capital of the Catalonia region of Spain.The city is famous for its art and fine architecture, and of course football. Barcelona has 4.7 million inhabitants and the city has both city life and beach life at the same time. This is one of many reasons that Barcelona has become very popular in recent years. It is also no secret that Barcelona has a fantastic nightlife and good shopping opportunities.

 

Responsibilities:

  Maintain client relationships through product support over the phone

  Respond to incoming calls and email from enterprise clients

  Manage effectively all incoming incidents in a customer service environment

  Gather information from customers, troubleshoot technical and account issues

  Excellent listening and communication skills, both written and verbal (Sales experience is a plus)

  The agent is a business consultant capable of understanding customer's business challenges and
tailor a solution adapted to their need

  Confident at overcoming product objections

 

Requirements:

 Native speaker with fluent English

 Great teammate

 Willingness to learn and apply new technologies

 Analytical skills with demonstrated problem solving ability desired

 Ability to operate in high pressure situations

 Good technical skills and knowledge preferable -Excellent communication skills.

 

Conditions:

  Salary: Fixed salary + bonus

  Relocation package (if you are living abroad)

  Excellent, ongoing training and monitoring

•  Multicultural environment

  Discount in language courses

 

Interested? Please send your English CV to morgane@multilingualjobsworldwide.com

Ref: 32303

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