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French Technical Support Advisor

Job Description

Responsibilities:

  Maintain client relationships through product support over the phone

  Respond to incoming calls and email from enterprise clients

  Manage effectively all incoming incidents in a customer service environment

  Gather information from customers, troubleshoot technical and account issues

  Excellent listening and communication skills, both written and verbal (Sales experience is a plus)

  The agent is a business consultant capable of understanding customer's business challenges and

tailor a solution adapted to their need

  Confident at overcoming product objections

 

Requirements:

 Native speaker with fluent English

 Great teammate

 Willingness to learn and apply new technologies

 Analytical skills with demonstrated problem solving ability desired

 Ability to operate in high pressure situations

 Good technical skills and knowledge preferable -Excellent communication skills.

 

Conditions:

  Salary: Fixed salary + bonus

  Relocation package (if you are living abroad)

  Excellent, ongoing training and monitoring

•  Multicultural environment

  Discount in language courses

 

 

*** The recruitment processes and people involved in them (both recruiters and Project Managers)

will not discriminate any candidacy because of age, disability, ethnic, marital status, gender,

nationality, ideology, politic, race, religion and sexual orientation. ***

Ref: 32303

Location

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