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French Technical Support Advisor

Job Description

TECHNICAL SUPPORT ADVISER - BARCELONA, SPAIN

Responsibilities:

•Maintain client relationships through product support over the phone

•Respond to incoming calls and email from enterprise clients

•Manage effectively all incoming incidents in a customer service environment

•Gather information from customers, troubleshoot technical and account issues

•Excellent listening and communication skills, both written and verbal (Sales experience is a plus)

•The agent is a business consultant capable of understanding customer's business challenges and tailor a solution adapted to their need

•Confident at overcoming product objections

Requirements:

•Native speaker with fluent English

•Great teammate

•Willingness to learn and apply new technologies

•Analytical skills with demonstrated problem solving ability desired

•Ability to operate in high pressure situations

•Good technical skills and knowledge preferable

Conditions:

•Salary: Fixed salary + bonus

•Relocation package (if you are living abroad you will be given 500 euros when you start to work)

•Excellent, ongoing training and monitoring

• Multicultural environment

•Discount in language courses

Ref: fr barcelona

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