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Front Support Representative (Catalan)

Job Description

The Company.

Our client is a multicultural company specialized in selling IT services and products. We are looking for a Front Support Representative Catalan native.

The Job.

In this role, you will be a vital member of the technical team for the Catalan and Spanish markets.

Your responsibilities:
– Responding to requests for information and assistance on domains, emails, hosting, dedicated and virtual servers and website creation tools by email, phone or chat
– Solving incidents of our products domains, email, hosting, dedicated and virtual servers, and website creation tools
– Scaling queries that cannot be solved within the team of the second level of support
– Selling or advising the clients of our products according to the demand and/or requirement requested by our clients

The Profile.

– You have an up to a native level of Catalan and you are fluent in Spanish
– You have ideally experience in customer service or face customer queries
– You have a strong interest in the IT field
– You are not afraid to pick up the phone and to sell over it
– You have excellent communication and interpersonal skills
– You are a result-focused driven individual who takes pride in high quality of work
– You are proactive, organized and a strong team player with a high level of flexibility

The Offer.

– Salary: 16 500€ gross / year + commissions+ additional benefits (meal vouchers, English class…)
– International and multicultural environment
– Start date: 01/03/2021


Ref: SBN - FS - CAT


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