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Game Support Representative with French and English

Job Description


TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

Make the best strategic decision of your life! 

Join our team as Non-Voice Game Support Representative, especially if you want to make your hobby your daily job!

Your responsibilities:

  • Assist our players with any issues they might experience or report via Chat or Email only!
  • To be every player's trusty advisor
  • Identify and assess customers’ needs to achieve satisfaction 
  • Focus on the player and strive to provide the ultimate player experience
  • Collaborate with our team in order to drive continuous improvement of internal and external processes

Our requirements: 

  • Passionate about Gaming
  • Be fluent in French and have a good level of English
  • Understand how Player Support and Gaming communities work and live
  • Enjoy communication with people
  • Self-motivated and outgoing person
  • Have a friendly personality and a troubleshooting mentality

We offer:

  • Stable job (permanent labor contract)
  • Competitive salary for the local market 
  • Opportunity to plan your own working schedule 
  • Career development opportunities
  • Great relocation package: Airplane Tickets / Transportation from Airport / Up to one month Free Accommodation in a hotel
  • Meal tickets shall be granted monthly
  • International modern working environment (Relax zones, PlayStation and billiard corners)
  • Special Discounts & Offers for all employees (Food vouchers, Multisport cards, etc. )
  • Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
  • Employee referral bonuses
  • Positive environment 
  • Supportive work-life balance policies
  • Continuous assistance and learning
  • Employee Relations team to help new hires integrate in the local lifestyle and culture

If this opportunity sounds appealing to you, please send your CV!

* By submitting your application you are immediately involved in the assessment process. If you complete all steps successfully, you can directly schedule your own interview. We can’t wait to meet you!



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