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|Job Title||German Airline Customer Support|
|Job Type||Permanent Contract, Full-Time Position|
|Our Reference||German ACS|
|Date Posted||6 months ago|
- Personal Aid: Helping customers via phone and email/chat. Assisting customers with solutions, counseling and information about the company’s policy and services.
- Ambassador: Promote the company and services with a positive attitude and knowledge.
- Scribe: Taking notes of all the operations in the company`s database based on their procedures.
- Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data.
- Language: Native or near native knowledge of GERMAN and ENGLISH languages with excellent skills both in writing and speaking.
- Guardian: Placing the needs of the customers at heart and oriented to solving their problems.
- Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch).
- Digital Prodigy: Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details.
- IT skills: Knowledge of IT programs as well as fast fingers for typing.
- Timeframe: Availability to work in shifts and in weekends.
- Passion for the tourism field.
- Attractive rewards and additional performance based bonuses;
- Annual fixed bonuses;
- Full private medical insurance & discounted prices for the dependents of the employee;
- Child birth support;
- Online library access for passionate book readers;
- Health & Nutrition: Health and wellness services @ the office;
- Various discounts for gym classes & other recreational activities;
- Free development training, for both personal and professional purpose, via our E-Learning platform;
- Multicultural and enthusiastic work environment;
- Access to the company’s cultural events including well-known festivals in Romania;
- Lunch vouchers;
- Full relocation package;
Ref: German ACS
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