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German Airline Customer Support

Job Description

Responsibilities:

  • Personal Aid: Helping customers via phone and email/chat. Assisting customers with solutions, counseling and information about the company’s policy and services.
  • Ambassador: Promote the company and services with a positive attitude and knowledge.
  • Scribe: Taking notes of all the operations in the company`s database based on their procedures.
  • Law-abiding citizen: To respect the company`s rules and regulations regarding the handling of data.

Requirements:

  • Language: Native or near native knowledge of GERMAN and ENGLISH languages with excellent skills both in writing and speaking.
  • Guardian: Placing the needs of the customers at heart and oriented to solving their problems.
  • Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch).
  • Digital Prodigy: Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details.
  • IT skills: Knowledge of IT programs as well as fast fingers for typing.
  • Timeframe: Availability to work in shifts and in weekends.
  • Passion for the tourism field.

Our Offer:

  • Attractive rewards and additional performance based bonuses;
  • Annual fixed bonuses;
  • Full private medical insurance & discounted prices for the dependents of the employee;
  • Child birth support;
  • Online library access for passionate book readers;
  • Health & Nutrition: Health and wellness services @ the office;
  • Various discounts for gym classes & other recreational activities;
  • Free development training, for both personal and professional purpose, via our E-Learning platform;
  • Multicultural and enthusiastic work environment;
  • Access to the company’s cultural events including well-known festivals in Romania;
  • Lunch vouchers;
  • Full relocation package;

Ref: German ACS

Location

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