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German & French speaking Customer Service Agent to Valencia

Job Description

Always dreamed of living and working in Valencia? This is your ticket.

 

Our client is an internationally acclaimed outsourcing business, now looking for talent that speaks German AND French. As a German & French Customer Service Agent for this leading company in technologies, you are able to boost your career by representing a world-famous brand, while working within a multicultural, ambitious team in sunny Valencia! 

Responsibilities

  • Handle and close inbound calls (Consumer) to achieve quarterly quota
  • Fast and effective response to inbound emails
  • Outbound calls when necessary to recover (web-) orders or convert quotes to orders or to solve issues with already bought products
  • Quote creation and follow up
  • Maximize Store revenue by upselling/cross-selling to increase order value and AOV
  • Awareness of Online Store promotions and campaigns to maximize their success
  • Ensuring personal knowledge of the Store portfolio is maintained
  • Answer and deal with customer post-sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
    Solve status queries
  • Initiate & manage Customer post-sales-related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with high quality, efficient and customer-centric approach.

We offer

  • Full-time (39 hours/week) from Monday to Friday and Indefinido contract
  • Schedule: From 09:00 to 18:00
  • Total Package:
    Fix: 20.000€ (with language bonus which is guaranteed)
    Variable: 6.000€
    Client Bonus up to 20.000€
    Medical Insurance: YES
    Regular and permanent incentives
    Specific compensation model based on over achievement

Candidate Profile

  • German native speaker with fluent in English and French
  • Strong communication skills
  • Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
  • Customer Driven and motivation to work in sales
  • Achievement and target oriented
  • IT knowledge and technical understanding
  • Minimum of 1 year relevant experience
  • Strong personal interest & curiosity in IT products and applications
  • Real capability to listen to customers
  • Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
  • Exceptional customer facing and customer care skills

Why Valencia

Valencia is a popular tourist destination due to its position on the Mediterranean coast, its long stretch of sandy beach and its vibrant nightlife. Those staying longer though will find, beyond the usual trappings of a tourist town, a city where the modern combines effortlessly with the medieval. Cost of living is significantly cheaper than in Madrid or Barcelona! 

Ref: Webhelp valencia

Location

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