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German & Russian Speakers (Web Analysts/Tech Support)

Job Description

Our client, a leading Global IT Service Company, employs almost 100,000 professionals in more than 30 countries. Committed to employee engagement they recognize that their team are the backbone of the business and what makes them special. They offer a diverse and professional workplace with above average salaries relevant to the location required.

The Product Support Analyst is an immediate start working in an international and professional environment. Providing product / application support you will be analysing and troubleshooting issues relating to online adverts. You will have knowledge of HTML and JavaScript, to work on coding errors, creating HTML pages and identifying UI errors.

We are ideally looking for applicants who are already located in Poland or who are willing to relocate independently. However we are willing to discuss with all suitably skilled applicants


Troubleshoot and resolve complex Ad Serving issues Provide guidance and consultative technical expertise to front line General Support and Service Relationship Managers (SRMs) Provide two-way communication and collaboration on monthly product release cycles and customer-centric product development. Serve as point of contact for projects led by our escalation management team to improve client experience and internal operational effectiveness (user acceptance testing, prioritization process liaison, emergency paging process, new feature release launches)

Fluent in written and verbal Russian or German and English College degree with computer skills or relevant experience Google products knowledge such as DFP, Adwords, Adsense is an advantage Basic working knowledge in HTML, JavaScript Ability to absorb and troubleshoot complex technical issues and communicate them to a non-technical audience Analytical, technically minded and highly detail oriented. Candidates must have their own eligiblity to work in Poland unrestricted already.




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