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German B2B Customer Service - Dublin

Job Description

German B2B Customer Service within the Travel Sector wanted here in North Dublin, Ireland for large outsourcing giant. We’re looking for near native German speaker with a passion for travel, someone who looking for more routine in their day-to-day. 
We are looking for you to have at least 1 years’ experience in the travel/hospitality sector.
Your Tasks:
  • You will take incoming calls and emails from corporate clients – helping them with their business travel plans. 
  • You will need to listen carefully in order to interpret and understand the customer's needs as well as the available budget. 
  • Organise and suggest the best package deals that will keep the customer happy and ensure that you are working towards your target. 
Keep in mind that 70% of your time will be helping business clients adjust their travel plans and bookings. While 30% of your time will consist of taking new bookings and aiding any troubleshooting issues.

Our Client:
Work for the worlds #1 customer experience driven outsourcing giant here in North Dublin, Ireland. There is a strong promise of career progression here as 80% of promotions come for the internal team. Amazing teams, company benefits and employer right here in Dublin.

Main Requirements: 
You will need the following in order to qualify for this job:
  • Near native German
  • Good level of English
  • Excellent communication skills (written & verbal) 
  • Travel/Hospitality experience (1-year min experience)
  • Excellent listening skills
  • Extremely customer focussed 

Where is the job located? 
Dublin – Ireland.
Work in Irelands buzzing capital – a city that can’t wait to be explored. You will be surrounded by a rich history, a multitude of exciting cultures and an amazing social life. 

Interview & Salary: 
The interview process will involve a language test (German), a Skype interview with the hiring manager and if successful you will be invited for 1 more Phone/Skype interview that will help the hiring manager with the final decision.
Salary: You can expect to earn €31,000 gross per annum and this comes along with a performance bonus and other various benefits (life assurance & health plan etc.)

Keywords: B2B Customer Service, German Speaking Jobs Ireland, Travel Consultant, German travel Consultant

Ref: JN -012019-2846


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