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French B2B customer service

Job Description

We are currently recruiting for a French  speaking Customer Support Advisor liaising with international businesses for our Psychology client based in north Oxford. As part of this role you would be handling enquiries, taking orders and providing support to English and French  customers via email and telephone. This is a great opportunity to join a multicultural organisations that works with some well know clients supporting their training, recruitment and HR

The Role
You would be working in a small close-knit, multi-lingual, multi-cultural team providing a proactive and client-focussed psychology services to existing, new and potential clients to support the overall business objectives. You will be interacting with internal teams as well as customers

The main duties of the role are:

  • Answering queries about the products and advising on tailored psycholog products
  • Providing information about the training on the products.
  • Assisting with the order process by providing support to customers
  • Updating and the CRM system to maintain accurate records of all clients on the company CRM database.

The Company

The role is based in north oxford and works with a variety of businesses around the world to provide tools used in recruitment, training Human resources and personal development.

Necessary Skills/Experience

  • Fluency in English and French , both written and spoken is essential
  • Experience of working in a proffesional office enviroment is essential
  • You must be confident and proffesional on the phone.
  • One year’s proven Customer service experience in a telephone or office based environment is very helpful but not essential
  • Experience of working with business customers especially large organisations is very helpful.
  • A working knowledge of MS Office (Word, Outlook and Windows) is essential
  • Knowledge of MS Excel and PowerPoint is desirable


This role will involve working 37.5 hours per week normally between 8am and 6pm with start and finish times arranged on a rota basis.

The company offers a generous salary and benefits package including 25 days annual holiday, child care voucher scheme, life assurance and free individual private healthcare or dental cover among others.

The company is based in north Oxford within easy range of the A40 and A34 Kiddlington, Bicester, Abingdon, Summertown and Burford. Parking is available on site.

If you are a confident, friendly and professional person with customer service experience and an ability to work within a small team then please send your CV in word format (.doc or .docx) for more information and a full job description.

Ref: CC 1701-4


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