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German Banking Customer Service Specialist

Job Description

We are currently looking for German speakers to work in a customer support position for an Online Bank in Malta !

The role involves assisting in the boarding process for new customers, working with the operational processes for new and existing customers, responsible for development, cancellation of deposit accounts (current accounts, savings accounts, forward accounts) and responsible for all customers' processes.

About the position:

Provide superior professional customer service while managing all inquiries regarding the company's products and services
Make sure the company's accounts are opened according to the company's product and service guidelines.
Build up a relationship with customers while addressing some problems that concern any of the company's products
Identify sales opportunities after analyzing customer needs
Support for the collection of data / information for the company (via telephone, email, chat, video call or any other agreed communication channel)


Fluent language skills in German and English. Additional languages ​​will be an advantage
Previous work experience in a similar environment is a plus
General computer skills
Team players and customer oriented
Willingness to learn and expand knowledge

What the clients offers:

The opportunity to work in a dynamic internationally developing company
Opportunities for growth, realization of own ideas and further training
Professional and attentive environment
Performance-based bonus program
Corporate Events
Gym card and transport solution for night shift when public transport is not available
Relocation incentive for foreign residents in Malta
Internal development training

About the client
The company actively strives to create the right environment and offer the right tools for our employees to thrive and thrive and develop. The company is an international supplier of mobile banks and digital consumer and small business loans that are distributed and managed by mobile units. Founded in 2005, headquartered in Helsinki, Finland, and has expanded rapidly to Europe, Africa, South and North America and the Asia-Pacific region.

Working in Malta
Malta is becoming more and more popular as a destination for Scandinavians to work on. The sun shines 300 days a year and is perfect for those who are a sun worshiper. In Malta, there are many opportunities to start your career and build a strong resume while enjoying the good life with sun, bath and late evenings. Finding accommodation in Malta is easy and there is plenty to choose from. Malta has undergone a major development in recent years, which has resulted in many new homes being built. It is an extremely safe country to live in. English is the official language which makes it easy to understand everything. Malta is a small island and has good public transport that takes you everywhere on the island. As long as you are employed, you can visit hospitals without having to pay.

To apply for the service please send your English CV to

Ref: FerrGerm


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