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German Car Brand Customer Support

Job Description

We are looking for German speakers with a Paris dream!

About our client

Founded in 1987, our client helps more than 550 clients in 15 countries with their customer support, through 75 operating centres globally, thanks to an international management team and a passionate workforce of more than 42,000 employees acting in 23 different languages.

Branding a product means giving a product, a face, a personality and a story: in this case it will be a car brand. 

 

 

About the Position 

  • You treat inbound and outbound calls, emails and live chats from customers 
  • You deliver the best possible level of quality and represent the car brand
  • The agent fills in and updates the database and manages the communication average time to achieve objectives.

Soft skills

  • At ease with oral expression, relationship management, team work, dedication, engagement and diligence
  • Sense of service, quality and result, with a customer-oriented twist
  • Dynamic, stress-resistant, reacting promptly and willing to propose solutions


Know-how

  • German speaker (professional level) + fluent in English 
  • Knowledge of the product and the customers’ needs (after training)
  • Good knowledge of basic computer tools and specific software
  • Mastering techniques of distant customer relationship management: advice, sales, care, etc.
  • Knowledge of the car industry would be an advantage

The client offers

  • Permanent contract (CDI)
  • 36 hours/week between this amplitude:
  • Monday - Friday: 8:00 -20:00
  • Saturday: 8:00 - 14:00
  • Basic salary + bonus per languages used & spoken + performance bonus 
  • 25 days off + 7 days RTT
  • Private medical insurance, pension, lunch compensation

 Sounds like fun? Get in touch!

Ref: ComdataD

Location

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