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German Collection Officer

Job Description

Are you native German looking for a development experience in Berlin?

Multilingual Jobs Worldwide is looking for a highly motivated and result oriented German-speaking Collection Officer to join our Client, german online bank, in Berlin.

YOUR ROLE:

Collection Officer is responsible for performing phone calls and e-mails to customers that are past due to understand reasons for delays in payments and negotiate and motivate them to repay their debts. In addition to direct customer service, the Collection Officer is accountable for establishing agreements on debt payments and constant monitoring of payment agreements, finding and updating data to debtors (skip tracing), registering in computer all collections activities.

Responsibilities:

  • Phone calls and e-mails to customers that are past due,
  • Negotiating and motivating customers to repay their debts,
  • Interview reasons for delays in payments,
  • Establishing agreements on debt payments, based on customers' financial situations
  • Constant monitoring of payment agreements,
  • Finding and updating data to debtors (skip tracing),
  • Registering in computer programs Collections activities.

Requirements:

  • 1 year experience in Debt Recovery, Account receivables, Overdue portfolio is welcome but it is not a precondition,
  • Knowledge of modern customer service and debt recovery is considered as a plus,
  • Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel),
  • Good written, oral and reading communication skills,
  • Languages – German (Native or Close to Native) and English (upper intermediate level required)
  • Ability of the synthetic formulating thoughts, culture and precision of expression,

We offer:

  • Attractive salary and bonus package
  • Public transportation ticket for free
  • Full-time employment contract
  • Possibilities of career development
  • Different training programs to support your personal and professional developmen
  • Working in a fast growing, international finance company
  • Dynamic and friendly working atmosphere

Interested? Please apply by sending your English CV to elisabeth@multilingualjobsworldwide.com. You will be contacted shortly!

 

Ref: GERMANSPEAKERSBERLIN

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