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German Collections Specialist

Job Description

PayPal is the leading global online payment service built for the digital age. We now have over 188 million active customers around the world and handle almost a fifth of the world’s online payments. And we’re delivering the future of money - today. You can use PayPal anytime, anywhere, any way. PayPal continues to drive connected commerce across all channels - online, mobile and in-store. Last year, we handled nearly $66 billion in mobile payments alone. Constantly innovating, creating experiences our customers love.
As a German Collections Specialist, you will perform a range of collection duties including monitoring the status of aging accounts and following established policies and procedures to obtain payment on negative balance accounts via email or phone contacts. These duties include but are not limited to responding to email inquiries and phone communication, both inbound and outbound.

The Collections Specialist will also communicate with external vendors via inquires and requires professional written and verbal communication skills. The Consumer Protection Collection Agent position will require keeping current and ensuring compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act while performing said duties.

Fluent English and German are required for this role


  • Responsible for ensuring PayPal is in compliance with the Fair Debt Collection Practice Act and the Fair Credit Reporting Act as outlined
  • Respond to customer inquiries via telephone communication and email transmission in an efficient and effective manner
  • Research and resolve inquiries verbally, in writing, and on-line
  • Assist with the creation and maintaining of a comprehensive Collection program including constantly enhancing processes and controls.
  • Processing queue items in a timely manner including Kana, Fraud Queues, Correction Tools and SR queues
  • Maintain professional interaction with PayPal personnel and customers at all times
  • Assist management staff with implementation of procedures
  • Maintain and promote a positive attitude while meeting production and quality goals
  • Display initiative to take on additional responsibilities geared towards professional growth and development
  • Perform related duties as assigned


  • Customer Focus
  • Listening
  • Problem Solving
  •  Functional / Technical Skills
  • Drive for Results
  • Composure


  • Remain flexible and adaptable to changes in processes and shifts
  • Ability to learn and adapt to new software technologies
  • Strong working knowledge of PC based internet and software applications
  • Proficiency in external systems and software (The Internet, Microsoft Office - Outlook, Word, Excel)
  • Ability to communicate effectively via email transmission and phone by utilizing proper grammar
  • Well-developed sense of urgency and follow through
  • Ability to develop and maintain professional working relationships with co-workers and peers
  • Ability to make a discretionary decision based on research·
  • Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts (which are subject to change and which can include Saturday work and some late evenings)
  • Possess a disciplined approach to working in a highly targeted environment

***Please apply via our career website***


Ref: R0016414


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