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We are looking for a German / English speaking Customer Service Executive to join our dynamic, pleasant and international work environment. We provide a culture that is open, innovative and performance orientated. You are also an intermediary between guests and the hotel.
• Handle pre- and post-reservation inquiries by phone, e-mail and fax;
• Modify, change and/or cancel existing reservations;
• Outbound calls to hotels/guests to arrangement special requests;
• Liaison between guest and hotel to resolve complaints;
• Support relationships with hotels by providing high levels of customer service and account management support.
• Excellent communication skills;
• Excellent business skills;
• Problem solving;
• Sense of responsibility;
• Independent and customer friendly.
- Native level of German - with good English knowledge as well.
What we offer you:
A gross salary of EUR 1550,- based on 40 hours per week;
International working environment;
Convenient office location in the centre of Berlin;
25 holidays per year on full time bases;
Quarterly Bonus Plan 12% of your salary, based on set targets;
25% Premium pay for hours worked after 8 pm;
60% Premium pay for hours worked on the Weekend;
Starting date: ASAP
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