German Customer Care Agent

Job Description

Client

This is an exciting opportunity to join a dynamic, fast moving Malta-based iGaming company that is growing steadily. The Customer Care Agent provides assistance to a diverse range of customers who contact the company by phone, email or web chat. This selected candidate needs to be fluent in German, a good communicator, alert, and outgoing.

Key Responsibilities

• Develop a strong understanding of our products including sports bets, casino, games and poker
• Provide the highest level of support to our customers
• Aim to resolve all issues on first contact
• Respond to phone calls/chats and emails
• Work closely with other internal departments to resolve any potential customer queries
• Maintain high levels of performance and quality standards
• Work on rotating shifts or specified hours to handle the daily customer support workload

Requirements

• Be a Team player
• Very good communication skills in English as well as German (both verbal and written)
• Be Computer literate (MS Office, Internet)
• Ideally have experience within a similar office based customer service position
• Be Self-motivated and able to multi task
• Be Customer oriented
• Be able to perform well under pressure and without supervision

Interested candidates are requested to send an updated copy of their CV in MS Word format (your name in the file name) to Daniela at careers@quadconsultancy.com.

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