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German Customer Care - Berlin

Job Description

German Customer Care Representative for fresh & friendly car rental player in this fast-growing market here in Berlin, Germany.
This is a great opportunity for entry level German speakers (who don't have previous experience or those who are simply looking for a career change).

No previous experience needed!

Your Tasks:

  • You will be the first point of contact for customers via both phone and email.
  • You will be dealing (mainly) with customer queries and issues (both in English and in German)
  • With particular difficult scenarios, you will need to collaborate with various other departments
  • You will need to document each customer interaction in the customer database to help future recruits and for quality purposes.

Our Client:
Work for a fast-growing organisation within an exciting sector of moto share and motor rental. Help them, help customers get where they need to go at a fraction of the cost & at their own ease.

Main Requirements:
You will need the following to qualify for this job:

  • Near native level of German
  • Excellent level of English
  • A+ communication skills (especially written skills)
  • No previous customer care experience needed (If you do have it - GREAT!)
  • Eager to Learn
  • Highly motivated
  • Ok with working in shifts

Where is the job located?
Germany's capital - Berlin -
with lots to offer: a big art scene, great nightlife and beautiful modern architecture. Berlin is the place to be & you will love every second of it.

Interview & Salary:
The interview process will involve 2 phone/Skype interview - 1 with the recruiter and 1 with the hiring manager here in Berlin.
Salary: As this is an entry-level job there is a salary width to from entry level to more experienced. You can look forward to earning between €21,000 - €24,000 (depending on experience).

Ref: JN -082018-2736


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