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German Customer Care/Technical Support in Baracelona (+ relocation! )

Job Description

Are you interested in working in an international environment and working in the lively Barcelona?

The city has much to offer and will steal your heart!

Our client is looking for a new German Technical Support Advisor employee & Customer Support employee.

 

Responsibilities:

  •  Maintain client relationships through product support over the phone
  •  Respond to incoming calls and email from enterprise clients
  •  Manage effectively all incoming incidents in a customer service environment.
  •  Gather information from customers, troubleshoot technical and account issues
  •  Excellent listening and communication skills, both written and verbal (Sales experience is a plus)
  • The agent is a business consultant capable of understanding customer's business challenges and tailor a solution adapted to their need
  •  Confident at overcoming product objections

 

Requirements:

  • Native German speaker with fluent English
  • Great teammate
  • Willingness to learn and apply new technologies
  • Analytical skills with demonstrated problem solving ability desired
  • Ability to operate in high pressure situations
  • Good technical skills and knowledge preferable
  • Excellent communication skills.

 

What you will get:

  • Schedule: Mon-Fri (39 hours weekly)
  •  Indefinite contract
  •  Excellent, ongoing training and mentoring
  •  Relocation package
  •  Discount in language courses

 

If interested please send your ENGLISH CV to: giulia@multilingualjobsworldwide.com

 

Ref: 32307

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