German Customer Pre-Sales Support Specialist

Job Description

Our client is a leading outsourcing company with an international client base from telecoms to gaming and online service providers. They operate in locations in Asia, Europe, Latin America and the US and support over 30 languages. Priding themselves on the provision of a fun yet professional working environment, they offer employees the opportunity to work beyond their normal daily tasks to assist in projects and the development of new skills.

The role

Our successful candidate will have experience of Customer Service and Inbound Sales, and will be required to arrange appointments for partners to meet and end users to upgrade or sell a range of ICT products and solutions.

Whilst this is largely an inbound based position, you will be required to also cold call for sales or marketing campaigns and will require the candidate to be determined, resilient and target driven.

Responsibilities:

• Handle inbound calls to provide information
• Provide solutions for end users and generate meetings for partners to carry out these resolutions
• Make outbound calls on a variety of tailored campaigns for example (Event Invitations, Profiling, New Technology)
• Maintain ownership until the resolution has been satisfactorily implemented
• Providing support to customers and generating leads via telephone, email, chat and social media

Essential Criteria:

• Fluency in written and spoken English and German
• 6 months experience in Sales /Customer Service environment (retail, service industry, call centre)
• Interest in Technology and willing to learn more about telecoms technologies.
• Excellent communication skills both verbal and written.
• Experience of dealing with clients. Ability to deal with virtual teams
• Demonstrates problem solving and troubleshooting skills
• Experience in dealing business to business sales
• Previous experience in IT environment – personally or professionally

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