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|Recruiter Name||Nordic Jobs Worldwide|
|Job Title||German Customer Representative - Spain, Barcelona|
|Job Type||Permanent Contract, Full-Time Position|
|Our Reference||German Spain|
|Date Posted||about 2 months ago|
Our client is one of the leading European service providers for Customer Management Solutions with more than 8.000 employees worldwide.
Our client is present on five continents - with five hubs, 26 locations and 31 local offices. Our clients belong to the top 500 business companies in the sectors IT and hi-tech, telecommunications, automotive, financial services, health care and commerce.
• Contact Management:
- Provide first class customer satisfaction at all times by taking necessary steps to assist and
support our customers.
- Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while
creating and logging tickets into the system.
- Make outbound contacts to consumers (via telephone and email) in response to generated
issues by following up with additional information or updates.
-Update tickets in accordance with proper logging procedures.
- Ensure correct presentation of the client's corporate and brand images in all interactions.
• Knowledge Management:
- Attend all trainings to gain expert knowledge and understanding of all products and
procedures relevant to the service.
- Provide proactive feedback to team leaders regarding new solutions, potential escalations
or service issues in order to proactively find solutions in cooperation with the company if
not within guidelines.
- Improve knowledge database by assisting in the documentation of product FAQ and
updating evolving procedures.
-Salary: Between 16.452,47 Euros gross/year and 20.000 Euros gross/year (bonus included) according to experience
-Native speaker with fluent English
-Willingness to learn and apply new technologies
-Analytical skills with demonstrated problem solving ability desired
-Ability to operate in high pressure situations
-Good technical skills and knowledge preferable
-Excellent communication skills.
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