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German Customer Representative - Spain, Barcelona

Job Description

Our client is one of the leading European service providers for Customer Management Solutions with more than 8.000 employees worldwide. 

Our client is present on five continents - with five hubs, 26 locations and 31 local offices. Our clients belong to the top 500 business companies in the sectors IT and hi-tech, telecommunications, automotive, financial services, health care and commerce.

CUSTOMER REPRESENTATIVE

Responsibilities

• Contact Management:

- Provide first class customer satisfaction at all times by taking necessary steps to assist and

support our customers.

- Handle incoming customer contacts (via telephone, e-mail, chat or other channels) while

creating and logging tickets into the system.

- Make outbound contacts to consumers (via telephone and email) in response to generated

issues by following up with additional information or updates.

-Update tickets in accordance with proper logging procedures.

- Ensure correct presentation of the client's corporate and brand images in all interactions.

 

• Knowledge Management:

- Attend all trainings to gain expert knowledge and understanding of all products and

procedures relevant to the service.

- Provide proactive feedback to team leaders regarding new solutions, potential escalations

or service issues in order to proactively find solutions in cooperation with the company if

not within guidelines.

- Improve knowledge database by assisting in the documentation of product FAQ and

updating evolving procedures.

Conditions:

-Salary: Between 16.452,47 Euros gross/year and 20.000 Euros gross/year (bonus included) according to experience

Requirements

-Native speaker with fluent English

-Great teammate

-Willingness to learn and apply new technologies

-Analytical skills with demonstrated problem solving ability desired

-Ability to operate in high pressure situations

-Good technical skills and knowledge preferable

-Excellent communication skills.

Ref: German Spain

Location

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