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German Customer Service

Job Description


Be part of it

This role is with a provider of technical products which is one of the leading companies within the technology industry. Offices all over the world use their products each and every day and with such a large global reach it is not surprise they need a Customer Service Representative with language skills to join them! Based in Sofia, Bulgaria this client is looking for someone with technical knowhow to join their international team.  

Your challenge 

Your role will be to provide support, mostly to businesses using our client’s products, via phone, e-mail and live chat. This role will improve your knowledge of technical products, provide international experience and allow you to gain experience in the customer service industry. Some of your daily tasks will include:
•    Providing support to customers who are having difficulties with our clients products
•    Being able to build and maintain good relationships with the business who are having problems in order to keep the accounts
•    Thinking outside the box with regards to problem solving 
•    Maintaining good internal relationships
•    Assessing the needs of the caller and forwarding them to the correct person/department  where appropriate

Your resume

•    Fluent in German and English
•    Have proven prior experience in the Customer Service industry
•    Secondary education would be an advantage
•    Excellent IT proficiency with a good understanding of MS office
•    Good technical knowhow and/or a strong interest in technology
•    Excellent organizational and problem solving skills
•    Ability to break down technical jargon into language that the customer will understand 


•    Generous basic salary in terms of the living costs in Sofia 
•    Quarterly bonus
•    Travel subsidy
•    Medical insurance
•    Life assurance 
•    1-2 weeks training provided
•    Contemporary working environment 

Relocation Package

•    First 5 nights in a hotel subsidised 
•    Up to €300 travel cost reimbursement
•    Relocation support available from both the company and the Delegate team 

Up for the adventure?
•    Then get in touch with us today, we can’t wait to hear from you!

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