Get similar jobs by email Register →
We are currently recruiting Customer Service Specialists for our project working with one of the leaders in the IT sector. In this position you will be part of an international and dynamic team responsible of delivering outstanding after sales support.
The Post-Sales Agent has the following main responsibilities:
- Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
- Solve status queries.
- Initiate customers' escalations including order cancellation, customer satisfaction return, defective on arrival, missing parts, order follow up.
- Qualify calls and reroute misrouted calls.
- Report on Key Performance Indicators.
- Ensure customer query is solved by coordinating responses from the others teams involved (External partners).
- Synchronize and Interface with other back end teams (outsourced suppliers).
- Highlight key issues to his Key User and escalate to the right level appropriately.
-Full-time and long-term contract
-Schedule: Monday to Fridaty from 8.30 to 17.30
-Salary: 15938.40Eur gross/year + 3000 Eur gross/year in bonus
-Internal Development Program
-Free Spanish/Catalan certified lessons
-Relocation Package provided
-German native speaker with fluent English
-Excellent telephone communication and writing skills
-Exceptional customer facing and customer care skills
-Experience of working within a customer service environment
-Minimum of 1 year relevant experience
-Any other European language is a plus
-Technical and commercial IT knowledge
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
Sorry, this job post it's no longer available
- German Speaking Customer Service Advisor
Stoke on Trent
€20000 - 20000
One of the worlds` leading online companies, is seeking a German Customer Service Advisor to support its expanding international customer base. The position is availab...27 days ago
- German Customer Service Assistant
€10000 - 22000
Be part of it This opportunity is representing one of the biggest globally recognised companies in the world who are currently seeking a German speaker to help them su...about 2 months ago
- German customer service Dublin
€24000 - 26000
Job Summary Do you live in Dublin or are you willing to move here on short notice? If so and you speak German then stop for a second and take time to read what could b...2 months ago
- German Speaking Customer Service Cork
Cork City, Cork
€21900 - 24000 per annum + Relocation Package & Benefits
Job Summary This particular Customer Service job is for a German speaker who enjoys Holiday Planning and Tourism activities is based in Cork. We are looking for an ent...11 days ago
- German customer service - Poznan
€5000 - 6000 gross per month
Job Summary Do you live in Poznan or are you willing to move here on short notice? If so and you speak German then stop for a second and take time to read what could b...2 months ago