Get similar jobs by email Register →
We are currently recruiting Customer Service Specialists for our project working with one of the leaders in the IT sector. In this position you will be part of an international and dynamic team responsible of delivering outstanding after sales support.
The Post-Sales Agent has the following main responsibilities:
- Answer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).
- Solve status queries.
- Initiate customers' escalations including order cancellation, customer satisfaction return, defective on arrival, missing parts, order follow up.
- Qualify calls and reroute misrouted calls.
- Report on Key Performance Indicators.
- Ensure customer query is solved by coordinating responses from the others teams involved (External partners).
- Synchronize and Interface with other back end teams (outsourced suppliers).
- Highlight key issues to his Key User and escalate to the right level appropriately.
-Full-time and long-term contract
-Schedule: Monday to Fridaty from 8.30 to 17.30
-Salary: 15938.40Eur gross/year + 3000 Eur gross/year in bonus
-Internal Development Program
-Free Spanish/Catalan certified lessons
-Relocation Package provided
-German native speaker with fluent English
-Excellent telephone communication and writing skills
-Exceptional customer facing and customer care skills
-Experience of working within a customer service environment
-Minimum of 1 year relevant experience
-Any other European language is a plus
-Technical and commercial IT knowledge
***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.***
Sorry, this job post it's no longer available
- German Customer Service Representative
€0 - 200000
Your challenge It will be your responsibility to provide customer support via email and live chat to this clients customers. There is no tele-support required with thi...29 days ago
- German Customer Service Agent
€13000 - 16000
Be part of it This opportunity is with a developing technological company who are in search of a German speaker to help with their expanding, international customer ba...29 days ago
- German Customer Service
We are recruiting for a fluent German speaking financial Customer Service Representative for our client, a global financial customer-support outsourcing company based ...about 1 month ago
- German Customer Service
€12000 - 15000
Be part of it This role is with a provider of technical products which is one of the leading companies within the technology industry. Offices all over the world use t...3 months ago
- German eCommerce Customer Service
Be part of it This is an opportunity we have available with an exciting client who works with some of the best known brands in the world. This company offers amazing p...3 months ago