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We are currently recruiting Bilingual (German and English speaking) Customer Service Representatives on behalf of our client, American Express. American Express is a world leader in charge and credit cards, travel, business services and travellers cheques. American Express has proudly grown into one of the World's most recognised and respected service brands.
As a Customer Care Professional, you add incremental value on each and every interaction with a stated outcome of exceptional feedback from our customers and increased customer loyalty. The main responsibilities of the role include checking potentially fraudulent transactions with card members, processing new account applications and authorising transactions for merchants. This would be executed with the highest levels of professionalism & service that maintains the brand whilst protecting shareholder losses.
The successful candidate will be self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. A natural forward planner that critically assesses own performance. Professional, credible, and comfortable in dealing with all levels of the organisation. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person's point of view. Team-player
* Fluent in German - Speaking/Listening and Writing
* Exceptional Listening And Relationship Building Skills
* Effective And Accurate Decision-Making Skills
* Strong Written And Verbal Communication Skills Including Active Listening
* Proficiency In Keyboarding And Navigating A Windows Environment
* Ability To Work As Part Of A Team
* Knowledge Of Company Products, Services, Policies And Procedures
* Successful Experience In The Service Industry Is Strongly Preferred
AMEX is an equal opportunity employer, offering a range of new and exciting career opportunities. The European Head Office is located within the city centre of Brighton. The state of the art building offers panoramic views across the centre of Brighton, as well as an on-site Gym, subsidised restaurant and discounts across a variety of shops and restaurants.
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