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German Customer Service Advisor

Job Description

German Customer Service Advisor


workplace: Szczecin, Poland

The Customer Service Advisor is responsible for handling customer queries (phone and e-mail) and supporting individual and business clients in both incoming and outgoing communication. There are no sales involved.



We offer:

       friendly, innovative and a multinational working environment

       opportunities to develop language and personal competences

       full time employment contract

       competitive salary and bonus system

       attractive benefits ( including sports, medical and leisure,

       access to career paths within company structure via internal          promotion system

       participation in Arvato knowledge competitions

       off-work activities including sport, picnics, nights out etc.

       support for candidates relocating to Poland from another                country

       work location in modern office complex




      fluency or very good knowledge of German

      good knowledge of English

      computer literacy, excellent written and verbal communication skills

      general IT knowledge (Windows, MsOffice, Internet Explorer)

      commitment to customer service

      proactive and positive approach

      responsibility in processing customers’ data (business and individual customers)

      ability to multitask

      experience in working with business clients or a call center experience would be an advantage


Please send your application to including reference number: jobcoconut


Please add the following clause to your application: I hereby give my consent for the personal data included in my job application to be processed for the purposes of recruitment by Bertelsmann Media Sp. z o.o. with the seat in Warsaw, arvato services branch, Al. Piastow 30, 71-064 Szczecin, as outlined in the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2002 of the Republic of Poland, item 1182 with further amendments.



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