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German Customer Service Agent

Job Description

COMPUTACENTER is a British-owned business that provides international IT services. Worldwide, Computacenter employs over 10, 000 employees providing IT advice and support to such major international organisations like Airbus, Sanofi or AstraZeneca.  Our Global Service Desk, based in the city centre of Barcelona, employs over 700 people from across the world. It is a very special environment, where people are not just colleagues – they are more like a family.

 

Your role :

You will be providing service of first line technical support to the internal/external staff of the client via phone and email :

  • Receiving requests and finding the solutions to them
  • Logging all calls and incidences in the internal tools
  • Escalating unresolved calls to various support teams
  • Keeping customers updated on the progress of their case
     

Requirements :

  • To be fluent in German and English
  • Technical skills are desired but not essential
  • Customer oriented with very good communication skills
  • Team player with ability to self manage
  • Organised and efficient

 

What we offer :

  • Ticket restaurant card after three months in the company
  • Private health insurance after six months in the company
  • On-going internal and external training in IT
  • Opportunities for further development
  • Free Spanish language classes given in the company
  • Bonus for referred CV's after successful recruitment process
  • Special rate on gym membership
  • Parking for bikes
  • Excellent kitchen facilities and free coffee/hot drinks/water...
  • Social activities (parties, sport events, excursions...)

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