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Are you customer oriented, quality minded and able to work under pressure? Are you familiar with Logistics? Would you like to work in an international environment?
We are looking for a German native speaker to join our consolidated team. In this role, you will be part of one of the most important Companies within the logistics field.
Your main tasks:
-Offer excellent customer service at all times
-Take incoming user requests via telephone and email.
-Maintain knowledge and expertise in order to keep our users satisfied
-Proactively update customers with status and resolution progress
-Take incoming user calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
-Maintain l knowledge and expertise associated with applications specific to Users.
-Progress / close service queries to a satisfactory conclusion on call management system.
-Proactively update customers with l status and resolution progress.
-Monitor / progress all open queries in queue.
-Escalate potential service issues initially with Working Supervisor
-Ensure contractual SLA is maintained.
-And any reasonable request coming from your aligned manager
-Share knowledge with colleagues through direct communication with Working Supervisor for updating knowledge sharing tools.
-Proactively research problems and solutions and share this information through same time
Knowledge & Key Skill required
-Fluent spoken/written in German and English
-Working knowledge of IT environment and complex processes to follow
-Business knowledge and commercial awareness
-1 year in a complex process environment, preferably logistics (preferred)
-High customer care knowledge
-Strong communication skills
-Ability to implement and manage change
Critical Success Factors
-Responsible for user support.
-Responsible for reaching SLA¿s of the project.
_The recruitment processes and people involved in them will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
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