Connecting to LinkedIn...

Get similar jobs by email Register →

German Customer Service Representative- Logistics

Job Description

Are you customer oriented, quality minded and able to work under pressure? Are you familiar with Logistics? Would you like to work in an international environment?

We are looking for a German native speaker to join our consolidated team. In this role, you will be part of one of the most important Companies within the logistics field.

Your main tasks:

-Offer excellent customer service at all times
-Take incoming user requests via telephone and email.
-Maintain knowledge and expertise in order to keep our users satisfied 
-Proactively update customers with status and resolution progress

Accountabilities

Incident Management

-Take incoming user calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
-Maintain l knowledge and expertise associated with applications specific to Users.
-Progress / close service queries to a satisfactory conclusion on call management system. 
-Proactively update customers with l status and resolution progress.
-Monitor / progress all open queries in queue.
-Escalate potential service issues initially with Working Supervisor
-Ensure contractual SLA is maintained.
-And any reasonable request coming from your aligned manager

Knowledge Management

-Share knowledge with colleagues through direct communication with Working Supervisor for updating knowledge sharing tools.
-Proactively research problems and solutions and share this information through same time

Knowledge & Key Skill required

-Education/Knowledge
-Fluent spoken/written in German and English
-Working knowledge of IT environment and complex processes to follow
-Business knowledge and commercial awareness

Previous experience

-1 year in a complex process environment, preferably logistics (preferred)
-IT knowledge 
-High customer care knowledge

Personal abilities

-Strong communication skills
-Ability to implement and manage change
Critical Success Factors

-Responsible for user support.
-Responsible for reaching SLA¿s of the project.

          

_The recruitment processes and people involved in them will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation

Ref:

Location

Similar Jobs