Get similar jobs by email Register →
Are you customer oriented, quality minded and able to work under pressure? Are you familiar with Logistics? Would you like to work in an international environment?
We are looking for a German native speaker to join our consolidated team. In this role, you will be part of one of the most important Companies within the logistics field.
Your main tasks:
-Offer excellent customer service at all times
-Take incoming user requests via telephone and email.
-Maintain knowledge and expertise in order to keep our users satisfied
-Proactively update customers with status and resolution progress
-Take incoming user calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
-Maintain l knowledge and expertise associated with applications specific to Users.
-Progress / close service queries to a satisfactory conclusion on call management system.
-Proactively update customers with l status and resolution progress.
-Monitor / progress all open queries in queue.
-Escalate potential service issues initially with Working Supervisor
-Ensure contractual SLA is maintained.
-And any reasonable request coming from your aligned manager
-Share knowledge with colleagues through direct communication with Working Supervisor for updating knowledge sharing tools.
-Proactively research problems and solutions and share this information through same time
Knowledge & Key Skill required
-Fluent spoken/written in German and English
-Working knowledge of IT environment and complex processes to follow
-Business knowledge and commercial awareness
-1 year in a complex process environment, preferably logistics (preferred)
-High customer care knowledge
-Strong communication skills
-Ability to implement and manage change
Critical Success Factors
-Responsible for user support.
-Responsible for reaching SLA¿s of the project.
_The recruitment processes and people involved in them will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation
Sorry, this job post it's no longer available
- Multilingual Customer Service Agent wanted in Aschaffenburg
Aschaffenburg (63739), Bayern
€28000 - 35000 per annum + bonus
Job Summary Calling all multilingual speakers – There is a new International Customer Service Team Looking for you in Germany. If you have a near native level of one o...12 days ago
- Procurement Coordinator (Dutch)
€20000 - 20000
Our client is a well known multinational logistics company with Support Operations established in Barcelona. For their International Business Support department, they ...5 days ago
- Procurement Coordinator (Dutch+basic German)
€20000 - 20000
Our client is a well known multinational logistics company with Support Operations established in Barcelona. For their International Business Support department, they ...11 days ago
- Logistic Planner (Dutch+French)
€26000 - 26000
The Client Our client is a well-known multinational company with Support Operations established in Barcelona. For their Logistics Support department, they are currentl...3 days ago
- Forwarding Specialist
€30000 - 35000
We're now seeking team members for a new road transport logistics branch office in Brno. Our client is an award winning, expanding Central European logistics company. ...11 days ago