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German Customer Service Specialist

Job Description

Would you like to use your excellent communication skills and enthusiasm for helping others? This position consists of effectively meeting the customer´s support needs and requirements to provide the best Customer Service. If this sounds interesting to you, take a look at this opportunity in the vibrant city of Barcelona!
 
Your responsibilities include:
- Take care of all customer orders promptly and precisely in accordance with customer requirements: process orders, check for stock availability, calculate shipping costs, contact forwarders, the creation of commercial invoices and packing lists.
- Sales support: quotations and product credit hold and freight info to customers
- Receive and register all customer complaints and follow-up with respective departments.
- Support accounting in case of credit hold issues.
- Coordinate with sales to ensure a consistent application of strategy and approach to each customer.
- Maintain Data Accuracy: update all customer databases with most current information. 

Key Languages:
- Native level of German.
- Good level of English.
- Knowledge of Spanish is a plus.

Your Core Skills/Experience:
- At least 2 years of experience in customer service.
- Ability to be integrated into an international environment.
- Proactive, well organized, quick learner, positive attitude and you are an achiever. 
- Excellent verbal and written communication skills.
- Knowledge of IT and CRM applications is a plus.

What's on Offer:
- Competitive salary.
- Permanent contract with normal working hours.
- Benefits package (health insurance, gym).
- Stable position in at a personal and small office.
- International working environment and central location in Barcelona.

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Location

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