Get similar jobs by email Register →
|Recruiter Name||Kerr Multilingual Recruitment|
|Job Title||German Customer Support Agent|
|Job Type||Permanent Contract, Full-Time Position|
|Salary||£19000.00 per annum + Bonus and Benefits|
|Date Posted||over 1 year ago|
German Customer Support Agent
£19K per annum + 10% Bonus
Permanent Full-time Immediate Start
North West London
We have an exciting opportunity available with a global e-commerce company providing one-of-a-kind personal products to customers all over the world. Join a friendly, passionate, multi-cultural team as a Customer Support Agent with mother tongue level in German. The ideal candidate will be able to provide high quality customer service to customers and support to the customer service team.
Two separate shift rotations: Tue - Sat and Sun - Thurs
Shifts will also rotate bi-weekly between 8am - 4pm and 10am - 6pm
* Efficiently and effectively handle queries from customers.
* Achieve individual targets and contribute fully to achieving departmental response time targets to queries.
* Liaise with other areas of the company as well as any relevant third parties through appropriate channels
* Identify and assist to resolve issues arising from customer contact.
* Achieve daily targets.
* If required, provide support to other teams
* Assist in providing initial training to new customer support agents as and when required
* Actively participate in weekly team meetings and business update briefs
* Help Customer Support Supervisor and Team Leader to evaluate root causes of issues and strive to alleviate such issues from occurring.
* English and German fluent
* Shifts rotation including weekends!
* Flexible to the changing demands of an ecommerce environment
Fast learner, with the ability to get up to speed with product & systems processes quickly.
* Experience of working in an inbound customer service environment
* Experience of working in a fast moving contact centre.
* Experience of dealing with online queries via email, phone or live chat
* Passionate about customer service.
* Work well within a fast paced team environment
* Good computer literacy and keyboard skills
*Excellent communicator, with exemplary written and spoken English
* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
* We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
* Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
Sorry, this job post it's no longer available
- Finnish Customer Support Agent
€13000 - 15000
Our client is a global BPO provider located in Athens, Greece that is searching for Customer Support Advisors to join their growing team. CUSTOMER SUPPORT ADVISORS You...14 days ago
- Finnish Customer Support Agent
€18000 - 21000
Finnish Speaking Customer Support Roles in Lisbon Are You Looking for International Experience? Would you Like to work for an Award winning team and be part of an Inno...14 days ago
- Customer Support Agent
€800 - 900 per month
Be Part of It Located in Sofia our client offers a contemporary working environment, world class training and generous remuneration as well as the opportunity to work ...about 1 month ago
- German Customer Support Specialist
€Salary Basic: EUR 957 (paid 14 times) + Monthly Performance Bonus: up to EUR 100 + Lunch Allowance: EUR 6 per day + Extra bonus (Every 190 days): EUR 600
GERMAN CUSTOMER SERVICE REPRESENTATIVE Location: Lisbon Our client, a successful BPO provider, with offices all around the globe, is currently looking for a German Cus...20 days ago
- German Customer Service Agent - Dublin
Dublin City Centre, Dublin
€25000 - 26000 per annum + relocations package + benefits
Job Summary So you are looking for an opportunity to work in Ireland? How does a job in customer service sound? A German job in Dublin for an amazing employer based in...27 days ago