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German Customer Support Agent - Sport Retail Company

Job Description

On behalf of our client, we are looking for a Customer Service Representative for a growing athletic footwear and apparel company.

Part of your goal is to help us become the best sports retailer in the industry. You will be the first point of contact for direct web shop customers and responsible for inquiries via phone, email, social media, and live chat. Empathy, patience and great communication, with a problem-solving attitude, are the assets that will drive you to success!

As a Customer Experience Agent, you will need to:

  • Deliver high quality support: provide accurate and complete information by using the right methods/tools
  • Manage large amounts of incoming calls & emails
  • Guide customers to the best products that meet their needs and encourage them to make the purchase, over the phone.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions
  • Identify and assess customers’ needs to achieve satisfaction
  • Achieve assigned Key Performance Indicators

Requirements

In order to become our Customer Experience Agent, you should have:

  • Native / near-native level of German
  • B2-C1 level in English
  • Tech-savvy and curious about new technologies mentality
  • Excellent Verbal & written communication skills
  • Ability to organize and follow-up multiple tasks with accuracy and timeliness
  • Keen eye for details, always keeping the customer needs front of mind, a passion for creative solutions
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
  • Flexibility to work night shifts/ weekend shifts
  • Previous Customer Service experience is an advantage

Benefits

  • Excellent remuneration package (Gross per month: 1,350€)
  • 14 salaries per year
  • Meal Plan Vouchers
  • Private Health Care
  • Great career progression opportunities
  • A multicultural work environment
  • Work from home policy

If what you read describes you, apply now! If what you read describes you, apply now!

Ref: REF-3

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