German Customer Support Executive

Job Description

Online Advertising Specialist

Do you have a passion for Google and would love to be an expert in Google AdWords? Do you thrive on variety and want a career with an exciting and innovative company where no day is ever the same and where the career progression is guaranteed?     

Key Responsibilities:

• Online client facing technical support driving above & beyond customer satisfaction.
• Assist clients with advertising account optimization through expertise consultation.
• Demonstrate thorough knowledge of all client’s products and services.
• Deliver efficient troubleshooting and query resolution.
• Work closely with tools & support teams to deliver fast turnaround on client escalations.
• Present work professionally in a timely & efficient manner within deadlines.
• Engage customer awareness on availability of product updates.
• Exhibit ability to show initiative identifying trends and/or process improvement.
• Continuous product & process training in fast paced environment.
• Promote a positive and professional image of the company to clients and others at all times by adhering to company policy and procedures.
• Gain an in depth knowledge & understanding of all online advertising services including PPC, Maps, Shopping & Search Engine.

Requirements/Credentials:

• Fluent written & spoken linguistic ability in English and supported market.
• Excellent communication soft skills and confidence dealing with customers.
• Comfortable working in an online environment with general computer literacy.
• Strong analytical & problem solving abilities.
• Motivation to both meet and exceed existing individual & team targets.
• Experience of working in a dynamic & multicultural environment.
• Ability to work individually & part of a team.
• Strong learning skills.

Desired Skills:

• Keen interest in Social Media platforms recognizing value of customer visibility, feedback & reviews.
• Ability to adapt to change with implementation of new initiatives/product updates/processes etc.
• Preferably 1 years’ experience in a customer service related field.

Competencies:

• Understanding of the role
• Commercial & Business Acumen
• Effective communication
• Organization & Planning
• Teamwork
• Results Orientation
• Technical Awareness
• Customer Focus
• Adapting to Challenges

What We Offer:

• Vibrant, multi-cultural environment - Near city centre and IFSC
• Quarterly performance bonus
• Refer a Friend scheme
• Employee Assistance Programme
• Free beverages and snacks
• Sports and Social club
• Free shuttle bus to and from Eastpoint (from O2 Luas Stop and Clontarf Dart)
• Subsidised Health insurance after Probation
• Pension scheme after Probation
• E learning access
• Tax saver scheme
• Bike to work scheme - save on your income tax
• Banking at work
• Holiday Saving Fund
• Regular Saving Fund
• Career Development and progression opportunities
• Paid Annual Leave
• Paid Sick Leave after Probation

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