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|Recruiter Name||Multilingual Jobs Worldwide|
|Job Title||German Customer Support in Lisbon, relocation provided!|
|Job Type||Permanent Contract, Full-Time Position|
|Our Reference||Job ID: 32319|
|Salary||15000 - 22000|
|Date Posted||6 months ago|
Dreaming of living in Lisbon?
Are you native GERMAN and do you have a passion for providing excellent customer care?
Would you like to work in a fun, multicultural team in the centre of the city?
If so, we have a great job opportunity for you to kick-start your career in Portugal!
Our client is looking for a German Customer Advisors to join their ambitious team in sunny Lisbon or Porto.
About the position
You will be integrated into a multicultural team providing help-desk support related to payment services. Your responsibility will be to manage a variety of inbound customer servicing interactions, provide excellent customer care to both individual consumers and corporate customers.
Main tasks include:
* Supporting a variety of inbound customer servicing
* Cross-selling and up-selling calls for existing customers who may have questions related to their product(s)
* Managing basic balance inquiries
* Handling requests for account maintenance
* Providing assistance with fees assessed
* Informing customers on product features and online/mobile services
* Offering assistance with disputing a charge
* Handling inquiries regarding card usage or card replacement
* Calling back customers for follow-up or service recovery
* Engaging with customers and resolve where possible customer dissatisfaction or escalation calls
* Native German with a high level of English
* Great team player with a strong attention to detail
* Great communication and interpersonal skills
* Enthusiastic, positive attitude with a strong willingness to learn
* Fixed monthly salary + bonus
* Relocation package
* Daily meal vouchers
* Private health insurance
* Fully paid training sessions
* Many opportunities to further your career
* Friendly, multicultural work environment
Ref: Job ID: 32319
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