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German Customer Support in Lisbon, relocation provided!

Job Description

Dreaming of living in Lisbon?

Are you native GERMAN and do you have a passion for providing excellent customer care?

Would you like to work in a fun, multicultural team in the centre of the city?

If so, we have a great job opportunity for you to kick-start your career in Portugal!

Our client is looking for a German Customer Advisors to join their ambitious team in sunny Lisbon or Porto.

 

About the position

You will be integrated into a multicultural team providing help-desk support related to payment services. Your responsibility will be to manage a variety of inbound customer servicing interactions, provide excellent customer care to both individual consumers and corporate customers. 

 

Main tasks include:

* Supporting a variety of inbound customer servicing

* Cross-selling and up-selling calls for existing customers who may have questions related to their product(s)

* Managing basic balance inquiries

* Handling requests for account maintenance

* Providing assistance with fees assessed

* Informing customers on product features and online/mobile services

* Offering assistance with disputing a charge

* Handling inquiries regarding card usage or card replacement

* Calling back customers for follow-up or service recovery

* Engaging with customers and resolve where possible customer dissatisfaction or escalation calls

 

Requirements

* Native German with a high level of English

* Great team player with a strong attention to detail

* Great communication and interpersonal skills

* Enthusiastic, positive attitude with a strong willingness to learn

 

Benefits

* Fixed monthly salary + bonus

* Relocation package

* Daily meal vouchers

* Private health insurance

* Fully paid training sessions

* Many opportunities to further your career

* Friendly, multicultural work environment

Ref: Job ID: 32319

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