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German Customer Support Specialist

Job Description

GERMAN CUSTOMER SERVICE REPRESENTATIVE

Location: Lisbon

Our client, a successful BPO provider, with offices all around the globe, is currently looking for a German Customer Service Representatives for its Lisbon base.

The Customer Service Representative is responsible to provide customer service to company’s customers from end to end including technical & contractual support to customers of a World leading IT manufacturer.

Responsibilities

  • Respond to customer inquiries regarding service and product related inquiries
  • Inform customer about specific products, services, policies and processes
  • Troubleshoot and resolves customer issues
  • Promote relevant customer products

Ideal Profile

  • Passion to service end-customers (B2C)
  • Excellent communication skills & high focus on customer satisfaction
  • Native language skills in German (verbal, reading, writing) + good in English (verbal, reading, writing)
  • Customer service-orientated and a high focus on customer satisfaction

Experience & Skills

  • First work experience in Service Center or similar business
  • Knowledge and experience in service center for IT products / services/ gaming sector
  • Strong administration and organization skills
  • Keen eye for detail to ensure high accuracy
  • Very good PC skills

Benefits

  • Excellent reputation as responsible employer with presence in Portugal for more than 50 years
  • Relocation package
  • Modern working environment at an attractive location in Lisbon with good public transport connection
  • A welcoming and inclusive environment
  • A team ready to help you develop and grow
  • A multinational environment, different nationalities and cultures to work every day
  • Competitive salary & bonus system

Ref: 1114

Location

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