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German Customer Service Agent

Job Description

 

Be part of it


This is a superb opportunity available representing a massive fashion retailer who are looking for a German speaker to help provide customer support to customers using their website. Our client is looking for a passionate, individual with an interest in fashion to represent this company. If this project sounds like it would be a good fit for you then maybe you are the one we are looking for!


Your challenge 


It will be your responsibility to provide customer support via email and live chat to this clients customers. There is no tele-support required with this role so if you are more comfortable communicating virtually this would suit you perfectly! This role will help you to improve your international experience and your customer service and problem solving skills. Some of your daily tasks will include:
•    Providing e-mail and chat support to customers who are having issues 
•    Keeping up with high a volume of enquiries every day
•    Finding solutions to new problems that arise each day


Your resume


•    Fluent in German with a good level of English (B level)
•    Excellent IT skills
•    Ability to think on your feet and troubleshoot problems effectively
•    Excellent communication and interpersonal skills
•    Previous experience in a customer contact centre would be a bonus!


Perks


•    Flexible contract options 
•    Subsidised accommodation (inc. Rent, bills and utilities) 
•    Variety of bonuses are available
•    25% on hourly pay for weekend work
•    Subsidised language courses
•    Subsidised sporting activities
•    1 return airline ticket per year 


Relocation Package


•    Airport pick up
•    Relocation support from both our client and the Delegate team
•    Refund of your initial flight to Lisbon


Up for the adventure?


Then get in touch with us today, we can’t wait to hear from you!

 

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