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German Export sales and Customer support

Job Description

We are recruiting for a German speaking Customer service and export inside sales Support Coordinator for our client based in Darwen, between Bolton and Manchester. This is a dynamic and varied role where you would be supporting the export process working closely with customers and internal teams. It is a fantastic opportunity to join a large professional, market leading multinational company offering a competitive salary and benefits package along with good prospects.

The Role

You will be interacting as a type of account manager Supporting business clients in Germany on the phone and by email, providing quotes and inputting orders on the databases. Importantly you will be the first contact with the client and liaising with internal teams to ensure that enquiries get followed up and orders completed with nothing falling through the gaps.

You will be responsible for completing professional and highly accurate order and sales support activities related to the full customer pipeline by working closely with the Internal Executives, Sales Professionals, customers and internal business teams.

The main duties of the role are:

  • Regular communication with existing customers and new customers to answer queries, generate quotes follow up enquires and ensure orders are fulfilled
  • Processing customer prices, rebates, sales orders, invoices, returns, credits and debits in SAP
  • Preparing and presenting letters of credit and export and compliance for all despatches within Europe and the rest of the world
  • Assisting in processing all general sales and technical enquiries
  • Ensuring relevant checks are completed on blocked orders, prices, rebates, margins, orders and month-end closures
  • Providing support to External Sales Professionals in preparation for customer visits

The Company

The company is a large multinational manufacturing company producing bespoke products for a range of businesses across the UK, Europe and the rest of the world. They have supplied leading commercial brands and businesses including products featured on film and TV. The company boasts a highly professional working environment with ongoing personal development training and great prospects for progression and building a long term career.

Necessary Skills/Experience

  • Fluency in English and German, both written and spoken
  • Proven experience in a customer facing office environment
  • Strong IT skills, including Excell and ideally with experience of using SAP or similar order systems
  • Ideally some inside sales or sales support experience
  • Ideally a working knowledge of export, customs and VAT.
  • Ability to prioritise and work to deadlines
  • A positive can-do attitude and good interpersonal and communication skills


The company is based in Darwen with onsite parking and good access to the rail and road network.

The office is commutable from Blackburn, Bolton, Preston, Burnley, Wigan, Rochdale, Manchester and the M65.

If you are a confident, and professional person with excellent language skills, please send do get in touch with a copy of your CV in word format (.doc or .docx) for more information and a full job description.

Ref: 1601-9


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