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Nederlands / Dutch - Front Office Coordinator

Job Description

Nederlands sprekende / Dutch speaking Front Office Onsite Coordinator in Amstelveen - Nederland

The role of the Front Office Onsite Coordinator is to coordinate the planning and logistics of our resources to deliver onsite support, it is a combination of Customer Support and Administration.


Responsibilities 

  • Ensure service requests are reported to within contractual agreements or customer's business preference
  • Dispatch cases to the correct partner or engineer
  • Ensure parts recommended for the case are delivered in acceptable timescales and in the most economical way
  • Keep customers and delivery partners informed of case status and actions to take
  • Retain ownership of each event until problem is resolved or solution is identified
  • Continually assess and improve working practices to obtain best results
  • Respond to inbound and outbound customer calls and queries within agreed service levels


Requirements

  • Fluent in DutchDutch and English
  • Office experience and/or Customer Service experiance
  • Excellent communication skills 
  • Current residence in the Netherlands

Want to apply or have questions? Contact Sandra de Klerk directly
on, email: Sandra.deklerk@cpl.ie  - Call: +353 (0) 163 42 703

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