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The Challenge Ahead:
The Worldwide Customer Experience team is looking to find an experienced support Advisor who must enjoy the thrill of racing down a crowded street, engaging in hand to hand combat, and mastering puzzles, all in the virtual world. Advisors will be expected to have a basic knowledge of several titles across multiple genres, and be able to provide an excellent customer experience to some of our most enthusiastic gamers.
What a German Advisor does at EA:
Provide first contact resolution of customer issues via chat, e-mail and Phones.
Troubleshoot and handle the most complicated and sensitive of customer inquiries.
Deliver timely and accurate responses to customer questions and requests as determined by internal SLAs.
Take personal ownership of customer requests and provide a WWCE world-class level of support.
Maintain accountability for accurate and timely assistance to our customers.
Provide exceptional customer experience as measured through customer surveys and internal SLAs.
Maintain security and confidentiality of WWCE internal information and customer/account information.
Respond to general customer inquiries.
Escalate and communicate any customer well-being issues.
Be required to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures.
Reports to Customer Service Team Manager
The next great German Advisor needs:
Minimum 1 year experience in handling customers within a high volume call center environment
Verbal and written fluency in English and German with fluency in another European Language an advantage
Strong customer service background and strong written communication skills
Moderate Computer and advanced typing skills
Previous experience in a Games Industry Call Center.
What we offer:
We offer a highly competitive base salary and benefits package including but not exclusive to; bonus, shares, pension, life assurance, long term disability protection, free games, modern facilities and more.
Applicants must be eligible to work in Ireland without company sponsorship.
We also offer a relocation package for successful candidates (if applicable).
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