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German Customer Service - Galway

Job Description

Have an interest in the gaming world? Want to help others with their virtual adventures?

Now you can, we have an exciting opportunity for a growing customer service team here in Galway, Ireland for a well known and trusted brand. All you need is a near native level of German, good English and experience in the customer service sector. An interest in gaming would be a big plus for your application.

Your Tasks:
* As a part of the German customer service team you will be tasked with:
* Delivering first class customer service to all those within the DACH market via phone/email/online chat.
* You will be helping customer troubleshoot their issues and resolve them in a timely manner.
* You will need to keep within company rules & regulations by uploading security and confidentiality rights for each customer.
* Where needed, you will need to escalate issues to next level support and report it to the team lead.

Our Client:
How does working for a company that is the world's leading interactive entertainment software provider sound? Our client is a company that allows their customers to enter new world and realms of men to take them to their next adventure from the comfort of their own home. Right now they are looking for motivated German speakers to join their customer service team here in Galway that is willing to work in shifts.

Main Requirements:
You will need the following to qualify for this customer service job:
* Near native level of German
* Good level of English
* Excellent communication (written & verbal)
* 6 months -1-year call centre experience
* Good computer skills
* Interested in gaming yourself would be a plus
* Ok with working in shifts

Where is the job located?
Galway! The beautiful west of Ireland - All the benefits of a big city with the feel of a small town. Galway has just as much to offer as Dublin, but you won't feel lost in this friendly city. A big meeting place here is Eyre square, which is surrounded by traditional Irish pubs, shopping centres, café's, restaurants and more.

Interview Process & Salary:
The interview process is quite straight forward - there is a phone/Skye interview and if successful, you will be invited for a face-to-face interview in Galway.
With regards to salary, you can expect to earn €24,000 gross per annum, along with a number of great benefits (life insurance, pension scheme, bonus structure, gym and FREE Ice cream). For those living outside of Ireland, there is a relocation package on offer of a paid flight to Ireland and paid accommodation for the first 2 weeks.

Ref: JN -082017-2470


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