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German iNext Customer Service Agent

Job Description

Our client is a global pharmaceutical company located in Cork, Ireland who is searching for a German speaking iNext Customer Service Agent to join their growing team. 

The role of an iNext Customer Service Agent is to support the efficiency, accuracy & compliance of the employee expense process across the European affiliates.   
 
Responsibilities 

  • Be seen as a “go-to” information resource for all employee expense & credit card related queries, both from a policy & system perspective
  • Monitor and Review iNext Operations across EMEA on a daily basis to ensure the efficient and accurate flow of expenses
  • Develop an appropriate expert level of technical and business knowledge of Concur expenses system. 
  • Resolve all Tier 1 iNext & Credit Card queries from employees & local finance teams
  • Support the iNext Analyst in the preparation of the Quarterly & Bi-Annual Post Payment audits for affiliates. 
  • Complete all Credit Card administration activities
  • Review key iNext & Credit Card metrics & communicate to stakeholders to ensure key deliverables are being met whilst identifying and implementing initiatives to improve. 
  • Support global/regional iNext & Credit Card projects
  • Support the overall iNext team by demonstrating flexibility in providing cover for team members and training of new team members
Systems
  • Experience with Employee Expense systems & SAP Finance Modules   
  • MS Excel, Word and PowerPoint

Basic Qualifications

  • 2 years’ experience in Finance function with experience of implementing process change
  • Accounting / Finance degree (Undergraduate or Masters as required for certification)
  • Fluency in English and German language

Additional Skills/Preferences

  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Ability to proactively & effectively analyse & resolve problems
  • Ability to effectively prioritize and complete key tasks and deliverables whilst demonstrating full ownership & accountability
  • Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Ability to work in global team environment & communicate effectively with internal business partners of all levels & disciplines, as well as external Business Process Outsourced organisation team members

Additional InformationCompliance

  • Demonstrate a strong compliance oriented mindset & help to build a strong compliance culture
  • Familiarise with all applicable policies, documentation & training materials to ensure you operate in a fully compliant manner
  • Ensure ownership for all applicable Operational controls for your area
  • Support all investigations, monitoring and affiliate audits as required
  • Ensure high levels of confidentiality to protect customer sensitive data

 
People
 

  • Actively work with the core team members, customers & internal business partners to build effective working relationships

 
Customer

  • Demonstrate excellence in all interactions with our external customers & GBS internal business partners
  • Focus on measuring & improving our customer’s experience with the GBS

 
Continuous Improvement

  • Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture
  • Actively work with the core team members & Regional/Global Medical Information team to drive improvements for processes

Ref: 686

Location

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