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German IT Support

Job Description

You speak German and have an affinity for Tech Support? 

Consider joining our client in beautiful Sofia, Bulgaria. As a process transformation company, your future employer rethinks and rebuilds processes for the digital age, helping customers across industries achieve greater agility through automated customer experiences.

Why they need you:

  • Provide first class customer service and technical support through phone and e-mail
  • Help customers with account, product and order -related inquiries
  • Utilize provided tools and resources to resolve customer issues and walk-through
  • Represent the client in a professional yet friendly manner through phone and email interaction
  • Adhere to client’s defined processes & procedures and company policies
  • Transfer or endorse contacts to the appropriate department for resolution

Your Perks and Benefits:

  • Competitive salary
  • Offices in shopping mall, close to subway station
  • Life insurance, dental, health insurance
  • Monthly Metro Card 
  • Top notch training
  • Employee recognition programs
  • Flats for around 300 euros
  • Vibrant, safe, young city, with cheap drinks and dinner opportunities
  • Proximity to the Bulgarian Riviera (seaside)
  • Relocation - 2 weeks in company flat and 600 euros relocation budget

Do not hesitate to get in touch to discuss this role!

Ref: SutherlandGerman

Location

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