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German native speaking Customer Service Consultant, Cape Town

Job Description

Our client, a well-known company in the outsource industry has current vacancies for German speaking Customer Services and Sales Representatives within their contact centre. The right candidate is working in a vibrant office environment with growth opportunities, will service passengers abroad and will be responsible for their airline reservations and associated duties. If you want to be part of the customer’s journeys to their dream destinations than this is the right position for you! 

Key Performance Areas: 

•    Servicing passengers abroad and being responsible for their airline reservations and associated duties
•    Responding to incoming inquiries and questions of customers regarding their flights etc.
•    Handling complaints via the integrated telephone or computer system
•    Communicating information effectively in a friendly and supportive manner
•    Providing relevant information as an independent team member
•    Identify customers’ needs and offer personalized service
•    Maintain high standard of knowledge on all products

Qualifications and Experiences: 

•    Matric qualification
•    Previous customer service and sales experience required

Competencies required:

•    Native level fluency in German
•    Excellent language skills in English
•    Computer literate (MS Word, Excel, Outlook)
•    Problem solving ability and attention to detail
•    Positive attitude
•    Open to Shift Work; hours dependant on department
•    Ability to work independently, yet also be a team player
•    Stress tolerance – calm and methodical
•    Understands and values the commercial impact of decisions
•    Clear credit and criminal record
•    Valid driver’s license and own transport required

The company offers assistance with work permits for foreigners, carries the costs for the flight to Cape Town + 1 month accommodation for applicants from overseas. You even can choose to start in one of their offices in Barcelona or Fiji first. 

If you meet the above requirements and if you are interested in the position, please send your CV to sabine@akarecruitmentint.com

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