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German Office 365 for Business – Frontline Ambassador

Job Description


  • Processing and resolving technical queries collaborating with internal and external service departments
  • Providing individual technical support for business customers, troubleshooting and error resolution
  • Case ownership. Central contact person for the customer, up to the final closure of the ticket
  • Gathering all relevant information, investigating errors, using troubleshooting tools and processes to fix issues

Your Profile

  • B2B Tech Support Profile, German C1 level and English B2 level;
  • Software/Cloud or similar work preferred;
  • Ability to efficiently manage direct customer contact via phone and email;
  • Ability to analyse log files;
  • Ability to follow pre-defined troubleshooting scenarios;
  • Ability to think systematically about troubleshooting tech issues;

Our Offer

  • Attractive rewards and additional performance based bonuses;
  • Annual fixed bonuses;
  • Full private medical insurance & discounted prices for the dependents of the employee;
  • Child birth support
  • Online library access for passionate book readers;
  • Health & Nutrition: Health and wellness services @ the office;
  • Various discounts for gym classes & other recreational activities;
  • Free development training, for both personal and professional purpose, via our E-Learning platform;
  • Multicultural and enthusiastic work environment;
  • Access to the company’s cultural events including well-known festivals in Romania.
  • Lunch vouchers;

Ref: German FA


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