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German or Dutch Customer Service Agent

Job Description

German or Dutch Customer Service

Northwich

Permanent/Full-Time

£16.5k per annum + Bonus

The company:

Our Client is an internationally recognised company in the manufacturing business who is looking for an ambitious and motivated bilingual person to join their team!

What you'll do:

  • Working within the International Customer Service team responding to customers queries via telephone and email (inbound calling) in your target language
  • Handling overflow contacts from the UK team
  • Responding to queries received via Social Media
  • Assisting with quality scoring
  • Occasional translations may be required
  • Ensuring emails are responded within 24 hours
  • Answering 80% of calls within 20 seconds
  • Achieving a minimum quality standard of 85%
  • Striving for first time resolution

What you'll need:

  • Fluency in German or Dutch both written and spoken is essential
  • Candidate must also be fluent in English
  • Excellent telephone manner
  • Attention to detail
  • Excellent listening skills
  • Flexible, reliable and trustworthy
  • Able to work under pressure

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.

Ref: BBBH1304

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