Connecting to LinkedIn...

Get similar jobs by email Register →

German Order Management Associate-Cork, Ireland

Job Description


  • Monitor and resolve order and sales interface issues
  • Manage open orders and prioritization
  • Manage, track and resolve Tier 1 disputes and route to local affiliates when required
  • Execution of operational metrics and SLA reporting
  • Liaise with internal contacts including sales & marketing, distribution and LSP’s
  • Act as a power user for O2C customer service processes
  • Propose and implement standardization for customer service processes
  • Daily / Weekly / Monthly Order Management Reporting (Order entry & dispute trends)
  • Review of daily / weekly / monthly Business & Sox Controls
  • New hire training
  • Coaching of associates (Call Quality, SAP Process Knowledge)
  • Support Business Improvement Projects / initiatives
  • Ensure Process Knowledge documentation is relevant and up to date

Basic Qualifications

  • University Degree in Business or equivalent.
  • Min 2 years of customer service/calls centre experience
  • Fluency in German is essential

Additional Skills/Preferences

  • Must demonstrate strong telephone communication skills with ability to influence and negotiate
  • Demonstrate strong interpersonal, written and oral communication skills.
  • Accuracy and Attention to Detail.
  • Customer Focused.
  • Capable of problem solving.
  • Proficient with Microsoft Office software (EXCEL, WORD, etc.)
  • Capable of working to deadlines in a fast paced environment.
  • Ability to develop good relationships with various levels of personnel in the Financial organization, Affiliate organization, third party service providers, and external auditors
  • SAP Knowledge desirable



Similar Jobs