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German plus French Customer Service Agent wanted for a global online media company

Job Description

Worum geht es bei dieser Stelle im Ausland?


We are currently looking for a German plus French Customer Service Agent for global travel provider online in Cork, Ireland. In this language job you will be dealing with customers, who are subscribers of the Internet platform and provide first class support on the phone to any occurring issues. You will be expected to maintain the database and, if necessary, give calls-back to customers to follow up and make sure that their problem has been resolved. As an absolute team player you will be helping your team to keep a nice working environment by assisting colleagues in case of any possible difficulty in resolving their customers' issues as well as active participating in team meetings. 

This multilingual job in Cork is to start as soon as possible!


Wer ist unser Auftraggeber?

Our client is an Irish-owned outsourcing company that delivers customer contact solutions on behalf of over 300 companies and organisations, including some global leaders. Due to expansion of one of their key-clients they have created a large number of language jobs in Cork which they are looking to fill throughout the year.

Wen suchen wir für diese internationale Stelle?


You are very welcome to send us your CV in English for this German plus French Customer Service job in Cork, if you have:

- Excellent oral and written communication skills in German and French (near native level) and in English;
- 1-2 years of experience in a contact centre environment or in Sales;
- Ideally - experience in the travel industry;
- Knowledge and personal interest in online media;
- Proven record in resolving customer issues;
- Target driven personality with great time management skills.


Wo im Ausland befindet sich diese internationale Stelle?

Already the home to a large number of multi-linguals, Cork has plenty to offer, such as a vibrant nightlife, while some of Ireland's most stunning scenery is just a short drive away. As a city, Cork is sports crazy with football, rugby and Gaelic Games all well supported by both locals and visitors alike.

Bewerbungsprozess und Gehalt

The interview process for this German plus French job will involve an initial quick phone screen while will be followed by a test. The next step will be an in-depth HR interview and the final stage of the process will see applicants screened by a manager. The salary is €21000 gross per annum plus you will receive up to €2000 language bonus per annum. The company offers a relocation package of 2 weeks in a B&B. Please note you will work usual business hours, no weekend shifts involved.



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